Last updated: 24 July 2026

Security Support Period

JIANGXI EQI INDUSTRIAL CO.,LTD is committed to maintaining the cybersecurity of the CITYSPORTS connected products listed on this page.

During the stated security support period, we will assess reported security vulnerabilities and provide appropriate security updates, fixes, patches or mitigation measures where reasonably necessary and technically feasible.

The dates shown below indicate the minimum period during which security update support will be provided for each applicable product model.

Scope of Security Support

Security support applies to the connected functions and associated digital components of the products listed above, including, where applicable:

• Product firmware and embedded software;
• CITYSPORTS mobile application functions associated with the listed products;
• Bluetooth or Wi-Fi communication functions;
• User account authentication and access controls;
• Product-related cloud services and APIs;
• Security-related configuration and communication functions.

Security Updates

During the security support period, security measures may include:

• Product firmware or embedded software updates;
• Mobile application security updates;
• Cloud-service or server-side security fixes;
• Configuration changes;
• Credential, certificate or security-key replacement;
• Temporary mitigation instructions;
• Security notices or customer communications;
• Other appropriate corrective or protective measures.

The type, timing and method of any security update will depend on the severity and nature of the vulnerability, technical feasibility, testing requirements, product architecture and any relevant third-party dependencies.

Security updates are provided for cybersecurity purposes and are separate from product warranties, ordinary product maintenance, non-security feature updates and general customer service support.

End of Security Support

The end date shown in the table is the minimum date until which security update support will be provided for the applicable product model.

After the stated end date, security updates may no longer be provided. Customers are encouraged to install available security updates in a timely manner and follow any security instructions or notices issued during the support period.

If the security support period is extended, the updated end date will be published on this page.

Reporting a Security Vulnerability

If you discover or suspect a cybersecurity vulnerability affecting one of the products, connected functions or associated services listed on this page, please contact us at:

Security email:
info@city-sports.eu

Suggested email subject:
Security Vulnerability Report – [Product Model, App or Service]

We will acknowledge receipt of a vulnerability report and provide initial feedback within seven calendar days.

Please include the affected product model, software or firmware version, a description of the suspected vulnerability, its potential impact and, where possible, the steps required to reproduce the issue.

For further information about how we receive, assess and respond to security vulnerability reports, please read our Vulnerability Disclosure Policy .

Manufacturer Information

Manufacturer:
JIANGXI EQI INDUSTRIAL CO.,LTD

Brand:
CITYSPORTS

Manufacturer address:
Luliang Ave, Yining Town, Xiushui County, Jiujiang, Jiangxi, China

Security and customer support email:
info@city-sports.eu